6 months ago
Account Director - Client Experience / Intelligence Strategy
Havas Media Network
New York, USA (On-site)Full time
All marketing roles in the US
Get alerts for this search
All marketing roles in the US
Get alerts for this search
Account Director - Client Experience / Intelligence Strategy
New York, USA (On-site)
Salary Not AvailableSenior LevelFull time
Posted 6 months ago
Job Summary
Drive senior client experience leadership for Dr. Martens in North America, coordinating cross-market teams and complex media projects.
- Must-have: Extensive client leadership in media or integrated agencies with multi-market exposure.
- Standout: Bridges US/UK and partners with strong governance and SLAs, plus travel to key markets.
Job Description
Responsibilities
- Serve as a senior, trusted client partner for Dr. Martens, building and maintaining strong relationships based on expertise, confidence and credibility.
- Act as the primary client experience lead in New York, while aligning closely with Arena UK and global stakeholders.
- Understand client business objectives deeply and provide strategic guidance that aligns media and cultural activity to brand and commercial goals.
- Demonstrate strong pattern recognition and strategic connectivity, proactively identifying opportunities, risks and solutions across markets and disciplines.
- Stay close to cultural, category and industry headlines, ensuring relevant POVs, insights and competitive intelligence are shared with clients.
- Ensure internal teams are aligned on client priorities, scopes and expectations, adjusting support and resources as required.
- Lead and oversee the delivery of high-volume, complex media and media technology projects across multiple channels and markets.
- Facilitate seamless integration between Media, Creative, Culture, and specialist teams across the Havas Village.
- Champion best-in-class processes while maintaining flexibility in a fast-paced, dynamic environment.
- Act as a bridge between Arena UK, US teams, and partner agencies to ensure consistency and quality of output.
Requirements
- Extensive experience in client leadership, account management or client experience roles within media or integrated agencies.
- Strong understanding of media planning, investment, analytics and activation across AV, digital, social, OOH and partnerships.
- Proven ability to manage senior client relationships and complex, multi-market accounts.
- Exceptional communication, organisational and problem-solving skills.
- A strategic, culturally curious mindset with a passion for brands, creativity and innovation.
- Experience working across global or regional client structures is highly advantageous.
Preferred
- Previous retail experience (as they will be overseeing Dr Martens across the US and Canada).
- Familiarity with insight tools and media planning tools would be beneficial.
- Experience across Search and Affiliates.
Benefits
- Opportunities for travel to Portland, LA and London.
Havas Media Network
Havas Media Network is the media experience agency. Havas Media Network delivers this brand promise through the Mx System, where meaningful media helps build more meaningful brands. Havas Media Network is part of Havas, one of the world’s largest integrated content, media and communications groups. Havas Media Network also consists of two global media networks: Havas Media and Arena Media. The media experience agencies are home to specialists across 150 countries worldwide, with 73 Villages. Clients include BBC, Canal+, Credit Agricole, Dolce & Gabbana, EDF, Fidelity Investments, Grupo Carso, Hyundai, JDE, Kia, Leroy Merlin, Lidl, PNC Bank, Puma, Reckitt Benckiser, Red Bull, Sanofi, Shell, Telefonica, YUM Brands, among many others.
Marketing Team
Marketing Team Size
64 (26% of company)
Median Career Experience
10 years
Median Tenure
4.6 years
Marketing Roles Posted (Last 30 Days)
4
Headcount Trend
Current headcount: ~243