1 day ago
Director, Digital Operations, Merchandising & Marketing
Motion
Birmingham, AL (Unknown)Full time
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Director, Digital Operations, Merchandising & Marketing
Birmingham, AL (Unknown)
Salary Not AvailableDirector/Executive10+ years expFull time
Posted 1 day ago
Top 1% of applicants do these two things.
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Job Summary
Own and optimize the digital commerce business end to end, driving revenue growth, conversion, and customer engagement while leading merchandising, product discovery, analytics, and digital marketing efforts.
- Own day-to-day performance and operating rhythms for digital business
- Lead merchandising, product discovery, analytics, and digital marketing to drive growth
Job Description
Responsibilities
- Owns day-to-day performance of Motion's digital business, with accountability for revenue growth, conversion, customer engagement, and operational excellence.
- Establishes operating rhythms, dashboards, and performance reviews that provide visibility into digital business health and key performance indicators.
- Monitors and optimizes critical customer journeys, identifying opportunities to improve conversion, reduce friction, and increase customer satisfaction.
- Ensures operational readiness for platform releases, promotions, seasonal events, and major business initiatives.
- Oversees site operations and the ongoing management of business-critical capabilities including pricing, promotions, compliance requirements, account management, and other operational processes required to run the digital business effectively.
- Leads digital merchandising strategy and execution across Motion's product portfolio.
- Owns product discovery experiences including search, browse, navigation, category management, filtering, and product recommendation capabilities.
- Manages search relevance, synonym libraries, taxonomy structures, category hierarchies, and browse experiences to improve findability and conversion.
- Establishes digital shelf standards that ensure products meet content, attribute, image, and merchandising requirements.
- Partners with suppliers and internal stakeholders to improve product content quality, completeness, and customer decision-support information.
Requirements
- You must be eligible to work in the US without Visa Sponsorship
- Typically requires a Bachelor's degree and ten (10) or more years of related experience or an equivalent combination.
- Deep expertise in digital commerce operations, merchandising, digital marketing, and business performance management.
- Proven success managing revenue-generating digital businesses and driving measurable improvements in growth, conversion, customer retention, and profitability.
- Strong understanding of digital merchandising, search optimization, product discovery, taxonomy management, product content strategy, and catalog operations.
- Experience leading SEO, paid media, lifecycle marketing, marketing automation, customer segmentation, personalization, and demand generation programs.
- Strong analytical capabilities, including experience leveraging digital analytics, business intelligence, customer behavior data, and performance reporting to drive decisions.
- Demonstrated ability to identify operational challenges, optimize business processes, and improve customer experiences through data-driven problem solving.
- Experience leading cross-functional initiatives and influencing stakeholders across Product, Technology, Marketing, Sales, Operations, and Customer Success organizations.
- Proven leadership experience building and developing high-performing teams.
Benefits
- Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America. Customers have access to over 18 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Process Pumps, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.Motion's sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.Innovative solutions and efficient processes contribute to Motion's position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion is your Competitive Advantage.www.motion.com jobs.genpt.com
Traffic Signals
Monthly Visitors
763.4K
Monthly Google Ads Budget
$12.7K
Traffic Source Mix
Search
54.6%
Direct
39.8%
Referral
4.1%
Social
0.4%
Paid
1%
Headcount Trend
Current headcount: ~8K
Marketing Team
Marketing Team Size
75 (1% of company)
Median Career Experience
10 years
Median Tenure
3 years
Marketing Roles Posted (Last 30 Days)
2
