Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents
• Build rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully.
• Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.
• Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.
• Identify, develop and facilitate/attend 90% of resident activities per month.
• Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.
• Assist residents with acquiring In Home Support Services where appropriate and available.
• Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff. When appropriate, communicate with family members.
• Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.
• Model and promote courteous, respectful, and non-confrontational communication skills.

Requirements

• Highschool Diploma or GED required.
• Bachelor's degree (B.A.) in social work, psychology or related field strongly preferred.
• Professional Service Coordinator (PSC) designation preferred.
• Experience in an affordable housing environment preferred.
• Demonstrated ability to serve with integrity, professionalism, and confidentiality.
• Demonstrated working knowledge of supportive services and other community resources
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
• Advanced interpersonal and communication skills (both written and oral)
• Strong leadership skills with a proven ability to motivate others and deliver constructive feedback tactfully.
• Strong analytical and problem-solving skills.

Preferred

• Bachelor's degree (B.A.) in social work, psychology or related field strongly preferred.
• Professional Service Coordinator (PSC) designation preferred.
• Experience in an affordable housing environment preferred.

Benefits

• CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more.