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Creative Riff logo
8 hrs ago

Client Service Director, Brand Activations

Creative Riff

Los Angeles, CA (Remote)Full time$140K/yr – $165K/yr

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Creative Riff logo

Client Service Director, Brand Activations

Creative Riff

Los Angeles, CA (Remote)

$140K/yr - $165K/yrAgencyFull-timeDirector/executive8+ years exp.
8 hrs ago
Creative Riff logo
Creative Riff

Client Service Director, Brand Activations

Los Angeles, CA (Remote)

$140K/yr – $165K/yrDirector/Executive8+ years expFull time

Posted 8 hrs ago

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Job Summary

Own a portfolio of client accounts and lead end-to-end strategic engagement and commercial delivery for Creative Riff, including SDCC activations, client partnerships, and cross-functional delivery teams.

  • Drive revenue growth through new leads and pitches
  • Own project delivery from pitch to execution including scope, budget, and timelines
  • Lead collaboration across Client Service, Creative, Production, and Finance

Job Description

Responsibilities

  • Own a portfolio of client accounts, driving account strategy and revenue growth by generating new leads and pitches.
  • Own the commercial lifecycle of Creative Riff’s managed media and activation spaces at San Diego Comic-Con (SDCC), driving annual sales strategy in partnership with New Business and Marketing, managing inventory through sale, and building strategic relationships with select SDCC partners.
  • Build trusted, strategic client relationships by understanding their business objectives, priorities, stakeholders, and culture.
  • Serve as the primary point of contact throughout the project lifecycle, leading clear, proactive client communication and ensuring alignment at every stage.
  • Be a confident seller who can uncover needs, shape opportunities, and persuasively connect client needs to Creative Riff’s capabilities.
  • Resolve client issues directly and decisively, anticipating challenges and escalating only when executive involvement is required.
  • Own project delivery from pitch through execution, ensuring work is delivered on strategy, on time, on scope, and on budget.
  • Establish clear scopes, priorities, timelines, and accountability across project teams and with the client.
  • Maintain strong project and client communication throughout delivery, ensuring teams have the clarity and support needed to execute.
  • Anticipate risks and dependencies, address issues early, and make decisive calls when circumstances change.

Requirements

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • 8 to 10 years of experience in client service, account management, brand or experiential marketing, or a related role within an agency, brand, entertainment company, or in house marketing organization.
  • Proven experience leading multi million dollar programs or client engagements with accountability for revenue, margin, pricing, budgets, forecasting, and scope.
  • Proven experience working at San Diego Comic-Con (SDCC), including managing client relationships, commercial opportunities, or activations within the convention environment.
  • Track record of growing client relationships, generating new business opportunities, and leading successful pitches or proposals.
  • Strong experience leading cross functional teams with the ability to influence.
  • Deep understanding of experiential marketing, entertainment, brands, audiences, and culture.
  • Exceptional communication, presentation, negotiation, and relationship building skills, with sound judgment in high stakes situations.

Preferred

  • Experience with entertainment IPs, fan driven experiences, or large scale cultural events.
  • Experience building or scaling a client service function or team.
  • P&L ownership at the department or portfolio level.
  • Familiarity with project and resource management tools (Asana, Runn, or similar) and data driven client reporting.
Creative Riff logo

Creative Riff

Creative Riff is an experiential marketing agency focusing on elevating strategic concepts through events, digital, social, PR, partnerships, and breakthrough media stunts.We establish a strategic foundation upon which all creativity and innovation is built. We pull together the most creative team of specialists to bring our collective vision to life. We partner with the right brands and attract press to increase the campaign’s exposure and overall value.

Founded in 2015
New York, New York, USA
30 employees (20 in marketing)
www.creativeriff.com

Salaries

Posted range

$140K/yr – $165K/yr

Taken straight from the job posting.

See all Creative Riff salaries

Marketing Team

Marketing Team Size
4 (13% of company)
Median Tenure
1.9 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
1.8K
Traffic Source Mix
Search
29.6%
Direct
49.5%
Referral
5.7%
Social
13.8%
Paid
1.3%

Headcount Trend

Current headcount: ~30

News about Creative Riff

ADWEEK Reveals 2025 Experiential Awards Shortlist
Oct 15, 2025 • ADWEEK
San Diego Comic-Con 2025: The Big Experiential Recap
Aug 8, 2025 • Event Marketer
Emerging designers riff on Blu Dot's Strut table for its 20th birthday
May 27, 2025 • Dezeen

Links

www.creativeriff.comLinkedInCrunchbase

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