3 months ago
Entry Level District Manager - Virtual Business Center Customer Service
Helm
Plymouth, MI (Hybrid)Full time
Marketing jobs
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Entry Level District Manager - Virtual Business Center Customer Service
Plymouth, MI (Hybrid)
Salary Not AvailableEntry LevelFull time
Posted 3 months ago
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Job Summary
Drive dealer performance and partnership management in a hybrid Plymouth, MI role focused on dealer principals and cross-functional guidance.
- Own relationship-building with dealers and guide go-to-market strategies.
- Must-have: Bachelor’s degree and Microsoft Office proficiency.
- Standout: Hybrid work setup (2 days remote, 3 days in-office) in Plymouth, MI.
Job Description
Responsibilities
- Build strong relationships with Dealer Principals, General Managers, and department leaders (Sales, Service, and Parts).
- Support dealerships in managing vehicle inventory to align with sales and market share goals.
- Guide dealers in monthly go-to-market strategies and incentive programs to drive performance.
- Conduct quarterly Minimum Sales Requirement (MSR) reviews to assess and enhance dealership performance.
- Analyze Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) scores, identifying opportunities for improvement.
- Promote Mopar parts, accessories, and service contracts to increase loyalty and revenue.
- Ensure dealer participation in national marketing campaigns and corporate initiatives.
- Assist with warranty claims, customer service cases, and buy-back escalations.
- Keep dealerships informed and engaged with promotions, programs, and incentives.
Requirements
- Bachelor's degree in any major
- Early career automotive enthusiasts
- Proficiency in Microsoft Office (PowerPoint, Excel, Teams, Email, Web)
- Strong organizational skills and keen attention to detail
- Effective relationship-building and communication skills (written & verbal)
- Ability to thrive in a fast-paced, customer-focused environment
- A sense of urgency and proactive problem-solving skills
Helm
3.2 Glassdoor
HELM AG is a Hamburg-based family company established in 1900. HELM is one of the world’s largest independent chemicals marketing companies. The Company secures access to the world’s key markets through its specific regional knowledge and over 100 branches, sales offices and participations in over 30 countries. As a multifunctional marketing organisation HELM is active in the chemicals industry (Feedstocks and Derivatives), in the crop protection industry, pharmaceuticals and in the fertilizer industry. Our services range from international marketing, distribution, logistics, production and project development to scientific and technical services. HELM – local, regional, global and supportive in every way Today, 1,621 employees have found their professional home within the many and various tasks, facets and functions we offer at HELM. The combination of being a well-established global company with a great network and enabling the personal contact all over the world guarantees customer proximity and optimum service. Integrating the local expertise of our employees in the corporate set framework, we create global synergies and are in a constant process of exchanging knowledge and improving in consequence. In our corporate culture we act based on our values given by being a family company: We give guidance and direction, when it ́s needed; but in general, we support our employees to challenge their sphere of influence according to the company ́s best interest. If you are interested in more detailed information about HELM please visit our website https://www.helmag.com