Responsibilities

• Administrative Support: Perform a range of office tasks efficiently
• Patient Assistance: Support the Hearing Care Professional in guiding patients and serving as their primary liaison.
• Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.
• Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.
• Communication: Handle incoming calls and follow up with patients professionally.
• Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
• Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.
• Office Environment: Maintain a clean, welcoming workspace.

Requirements

• High School diploma or equivalent
• Proficiency in MS Office
• Flexible to work varying hours

Preferred

• Preferred: 2 years' experience in office administration, sales, or customer service

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP) – Providing support for personal and work-related challenges
• Employee Engagement through Nectar – Recognition and rewards program
• 401(k) (Non-Matching) Retirement Plan