Responsibilities

• Supports the administration, organization, and day-to-day operation of marketing technology platforms, including Marketo, Salesforce, MCI, Meltwater, Cvent, Monday.com, Optimizely, and related tools.
• Maintains process documentation, standard operating procedures, and platform resources.
• Assists with identifying and implementing platform and workflow improvements to increase efficiency, usability, and adoption.
• Coordinates user access, permissions, and basic platform administration.
• Provides user support and training assistance to encourage platform adoption and consistent use of best practices.
• Maintains vendor, contract, and platform inventory documentation.
• Supports data management activities, including data validation, normalization, list maintenance, system hygiene, and adherence to established data governance standards.
• Compiles and organizes marketing performance data to support reporting, trend analysis, and optimization efforts.
• Assists with the development and maintenance of reports and dashboards that provide visibility into key marketing performance metrics.
• Assists with list preparation, URL creation and maintenance, tracking setup, and other marketing production activities.

Requirements

• Bachelor’s degree in Marketing, Information Systems, Business, or related field required.
• 2-5 years of experience required.
• Emphasis on organization, technology aptitude, and process improvement rather than deep platform expertise.
• Technically savvy with the ability to quickly learn and support marketing technology platforms, tools, and systems; will be trained to use platforms including but not limited to Marketo, Salesforce, MCI, Meltwater, Cvent, Monday.com; experience in exact tools not required
• Strong understanding of marketing operations processes, including campaign execution, audience segmentation, data management, reporting, and workflow optimization
• Ability to identify process improvements, create efficiencies, and support consistent adoption of marketing technologies and best practices
• Detail oriented, proactive, and able to manage multiple projects, priorities, and deadlines in a fast-paced environment
• Strong organizational, project management, documentation, and time management skills
• Excellent communication, collaboration, follow-up, and teamwork skills with the ability to support users and cross-functional partners
• Ability to create and maintain process documentation, standard operating procedures, and platform resources

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees