Responsibilities

• Responsible for the customer as the first point of contact of the facility or department. Responds timely to incoming calls and answers questions routing to team members as necessary. Provides guidance as reserved clients navigate the moving process and completes paperwork with clients as needed.
• Maintains all files for the department. All new leads entered into CRM software. Waitlist and Reservation hard files maintained. Phone calls, appointments, email and mail correspondence with customers documented in CRM.)
• Works with marketing team to plan prospecting events. Implements plan through coordination of services. Works with stakeholders to coordinate group meetings. Communicates events and meetings with other departments appropriately.
• Completes required marketing reports to include daily resident report, board reports, maintenance renovation report, competitive market analysis reports, etc. Generates letters and mailings for prospects and Advantage Club members.
• Updates social media platforms with lifestyle bites from Warwick Forest to generate leads and encourage engagement.
• Maintains marketing supply inventory by checking stock to determine inventory level, anticipating needed supplies; evaluating new products, placing and expediting orders for supplies, verifying receipt of supplies.
• Attends external marketing events and trade shows and other venues to educate the public about Warwick Forest. Motivates prospects to visit Warwick Forest to meet with an advisor and learn more about lifestyle and options.
• Manages appointments and meetings for the marketing team. Prioritizes schedule with strong focus on customer first.

Requirements

• Bachelors Degree, Marketing/Communication or Related (Preferred)
• 1 year Customer Care/Support or marketing/sales (Required)
• Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job
• Valid Drivers License Required