Own and govern the firm’s technology strategy, vendor ecosystem, and security program to deliver secure, scalable platforms that support lawyers and staff and align with business priorities.

• Maintain a multi-year technology roadmap aligned with the firm's business objectives, client service expectations, risk profile, and growth plans.
• Advise the Executive Director and firm leadership on technology investment, security risk, AI considerations, infrastructure modernization, and vendor strategy.
• Define the operating model across internal staff, the managed services provider, cloud vendors, security partners, and legal technology platforms.
• Translate business priorities into project plans, budgets, and executive-ready reporting.
• Own the relationship with the firm's managed services provider, including scope, service levels, escalation paths, reporting, performance reviews, cost management, and contract accountability.
• Establish service-level expectations for availability, response and resolution times, change quality, user satisfaction, security operations, and project delivery.
• Lead quarterly business reviews, renewal planning, vendor scorecards, and corrective action when service quality or cost performance falls short of expectations.
• Evaluate, select, and manage technology vendors across legal platforms, Microsoft and Azure partners, cybersecurity tools, telecommunications, hardware, and emerging solutions.
• Maintain the performance, reliability, security, and scalability of the firm's technology environment, including Azure infrastructure, Microsoft 365, identity and access management, endpoints, networking, telephony, backups, and business continuity capabilities.
• Develop cloud cost management discipline for Azure, including spend visibility, tagging, budgets, alerts, usage optimization, vendor accountability, and executive reporting.