2 months ago
Remote Customer Support Associate
Essence Journey
Boston, MA (Remote)Full time
Marketing jobs
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Remote Customer Support Associate
Boston, MA (Remote)
Salary Not AvailableEntry LevelFull time
Posted 2 months ago
Top 1% of applicants do these two things.
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Job Summary
Own the frontline remote client experience by delivering timely support, coordinating requests across teams, and surfacing process improvements that raise satisfaction and efficiency.
- Manage client interactions across email, chat, and phone to resolve issues and maintain accurate records.
- Collaborate with internal teams to streamline workflows and enhance the client experience.
Job Description
Responsibilities
- Provide timely, professional support to clients via email, chat, and phone
- Assist with scheduling, follow-ups, and general administrative tasks
- Maintain accurate records and document client interactions
- Collaborate with internal teams to resolve issues and improve overall client satisfaction
- Identify opportunities to enhance processes and improve the client experience
Requirements
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Comfortable using digital tools, email, and chat platforms for remote work
- Ability to work independently while managing priorities effectively
- Previous experience in customer service, administration, or support is a plus but not required
Benefits
- Flexible remote work schedule
- Professional development opportunities and access to training programs
- Collaborative and supportive team culture
- Access to company resources and tools to ensure success
- Exclusive employee perks
Essence Journey
We are looking for a professional, detail oriented individual to join our team!
Headcount Trend
Current headcount: ~10
Marketing Team
Marketing Team Size
1 (10% of company)