Responsibilities

• Support the development of a refreshed Summit brand identity, including unified messaging, differentiated value propositions, and supporting documentation to clearly articulate platform capabilities and audience alignment.
• Produce and manage strategic communications and customer‑facing content, helping connect users to available data and tools while creating a “single front door” that explains what Summit is, what it does, and who it serves.
• Coordinate and support onboarding and stakeholder engagement, ensuring consistent messaging across teams and helping customers understand platform features, enablement pathways, and onboarding processes.
• Develop and execute executive communication support, including leader messaging, organization and employee communications, and presentation content.
• Plan and prepare messaging for engagements and meetings across the VA and OIT (Office of Information and Technology).
• Manage SharePoint and Microsoft Teams channels, developing creative content ideas to drive engagement.
• Build and maintain a communications library of messaging documents, briefing materials, FAQs, good news stories, and other materials.
• Foster relationships with internal and external stakeholders to build trust and support.
• Ensure all communication materials are consistent with the VA brand’s objectives and values.
• Implement day-to-day communications tactics outlined in the engagement strategy and communications plan.

Requirements

• Bachelor’s degree in business administration, Business Management, Computer Science, Information Systems, Journalism, Marketing, Communications, or related fields (or commensurate experience)
• 8+ years of experience in communications, project management, marketing, or a similar role.
• Experience supporting large‑scale transformation efforts, including change management messaging, communication sequencing, and stakeholder mapping.
• Exceptional writing, editing, and presentation skills with the ability to meet tight deadlines, organize complex information, and support leadership communications.
• Strong verbal communication and organizational skills.
• Ability to work independently and in a remote team setting.
• Analytical skills to assess communication processes and campaigns.
• Project management skills to handle multiple projects and meet deadlines.
• Interpersonal skills to build strong relationships with team members, stakeholders, and partners.
• Presentation skills for delivering polished presentations to diverse audiences, including senior executives.

Preferred

• Deep expertise in federal/VA-focused marketing, including familiarity with VA OIT, data platforms, and government program communication norms.
• Certified in GovDelivery (Granicus) Communications Cloud Training / Certification and Public Affairs & Communications Certification (APCO)
• Experience with migration support, modernization efforts and platform enhancements
• Experience in healthcare, finance, government, or technology environments.
• Familiarity with project management tools and frameworks such as Jira, Confluence, ServiceNow, and SharePoint.