9 days ago
Outreach Lead
Walker-Miller Energy Services
Glassboro, NJ (Unknown)$60K/yr – $80K/yr
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Outreach Lead
Glassboro, NJ (Unknown)
$60K/yr – $80K/yrMid Level3+ years exp
Posted 9 days ago
Job Summary
Lead a values-driven outreach and event team across partner territories, shaping education, engagement, and metrics through standardized training, planning, and cross-functional program coordination.
- Own team performance and development
- Oversee event logistics, education programs, and community outreach
- Coordinate with program managers and marketing to hit efficiency goals
Job Description
Responsibilities
- Embrace and operate within Walker-Miller's core values.
- Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
- Provide leadership by managing day to day activities, event staff and support, creatively meeting event goals.
- Manage standard events (logistics, EAFs/Registrations, relationships) and coordinate event staffing all over the partner service territory.
- Develop outreach and education plan with the OSP Program Manager and corporate Marketing Manager to target key market segments to maximize the team's attainment of efficiency goals, along with the involvement of agencies and partners which commonly provide support to communities and individuals from protected classes. Adjust plan over time in response to changing demographics and market conditions.
- Coordinate outreach activities requested or otherwise with program manager, program partners, and community organizations.
- Standardize and act as the "train-the trainer" for customer education activities/tactics and event participation and support.
- Continuously improve opportunities and ways to engage and educate customers.
- Enter data into spreadsheets and databases to determine event metrics.
- Manage and support the energy force ambassador program including but not limited to curriculum development, training, and event support and oversight.
Requirements
- Bachelor's degree in Marketing, Communication or related field from an accredited college or university or equivalent experience, or equivalent experience.
- 3+ years of experience preferred in customer and community outreach.
- Experience working in grass roots or non-profit organizations.
- Previous experience performing proactive customer outreach activities.
- Strong customer service and communication skills.
- Must be able to handle a wide work variety and work in a fast-paced environment.
- Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
- Ability to identify and resolve event and customer service issues.
- Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
- Strong data entry skills in entering information in tracking systems/databases.
Benefits
- Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Walker-Miller Energy Services
4.3 Glassdoor
Walker-Miller Energy Services (Walker-Miller), one of the largest African American and woman owned energy efficiency companies in the United States, changes lives through energy. Led by Carla Walker-Miller, Founder and Chief Executive Officer, Walker-Miller’s commitment to Empower People and Enrich Communities is the bedrock of a unique, people-centered culture that values all people and normalizes diversity, equity, and inclusion as a strength. A Certified B Corporation, Walker-Miller is a trusted partner with deep roots in the energy industry, providing thought leadership around Energy Efficiency as equitable economic development; Advanced Energy Products & Services; Equitable Mobility Consulting & Installation; and Medium and High Voltage Equipment Sales to utilities, municipalities, businesses, and communities to drive the benefits of clean energy to all.With a team that reflects the rich diversity of this country, Walker-Miller designs programs, sources products, trains inclusive workforces, develops outreach strategies, and provides innovative research and development, successfully engaging low participation communities. Our goal is to act as a bridge to equity as this country transitions from the traditional utility to a new low carbon reality. Our efforts help decrease energy burdens, drive equitable access to clean energy jobs, invite diverse businesses into the clean economy, and serve the needs of asset limited income constrained communities with compassion. wmenergy.com for details.
Founded in 2000
Detroit, Michigan, USA
211 employees (5 in marketing)
88% recommend to a friend
90% CEO approval
Salaries
Posted range
$60K/yr – $80K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
5 (2% of company)
Median Tenure
3.7 years
Marketing Roles Posted (Last 30 Days)
2
Traffic Signals
Monthly Visitors
2.4K
Traffic Source Mix
Search
27.7%
Direct
47.9%
Referral
5.9%
Social
17%
Paid
1.4%
Headcount Trend
Current headcount: ~211