Responsibilities

• Develop and manage a cross-channel content strategy (social, blog, website, video, email, etc.) that supports brand and organizational goals.
• Collaborate with designers, writers, and videographers to produce high-quality content.
• Maintain a consistent brand voice and tone across all channels.
• Lead content-related project management across the Customer Experience team, ensuring alignment on timelines, deliverables, and cross-functional collaboration for campaigns, launches, and storytelling initiatives.
• Optimize content for SEO, engagement, and shareability.
• Manage and make strategic recommendations for website experience, including managing the vendor in the development and maintenance of the site.
• Design and implement integrated marketing campaigns that support brand, development, community engagement, and community program visibility.
• Develop human-first content. Sharing stories that translate into emotionally resonant narratives that educate, inspire, and build trust.
• Responsible for developing content that centers on the human experience.
• Work collaboratively across departments to promote organizational initiatives, events, and mission impact stories.

Requirements

• A Bachelors degree in Marketing, Communications, and/or related field is required.
• A minimum of 10 years of experience in content marketing, social media, and/or influencer management (agency or in-house).
• Deep understanding of social media platforms, trends, and analytics tools.
• Strong project management and communication skills.
• Experience working with creators/influencers at various levels (macro to micro).
• Passion for digital storytelling, creativity, and internet culture.
• Graphic design, video editing, or photography skills.
• Proven track record of driving social and digital marketing strategy and content creation best practices and passion for exploring evolving trends and opportunities to support organization objectives.
• Proven experience leading video production from concept to completion, including scripting, creative direction, production coordination, editing oversight, and platform-specific optimization for social, fundraising, and event-related content.
• Preferred Tools:

Benefits

• Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.