Campaign Execution & Governance: Own end-to-end CRM campaigns from intake to deployment with SLA framing.
Delivery & Prioritization: Prioritize requests by business impact and capacity, track deliverables in Workfront/Jira.
Risk, Reviews & Learning: Manage risks, run RCA escalations, lead status meetings, and surface post campaign improvement opportunities.

Job Description

Responsibilities

Own end-to-end CRM campaign execution and governance across intake, prioritization, build, QA and deployment for global teams.
Manage project timelines, milestones, and resource allocation across TCM, Dev, QA, and partners.
Establish and enforce intake processes, workflows, and SLA frameworks.
Prioritize campaign requests based on business impact, urgency, and team capacity.
Drive structured coordination across global teams and ensure clear accountability.
Track all deliverables using PM tools such as Workfront, Jira, or similar.
Proactively identify risks and manage escalation and resolution (RCA).
Lead status meetings and provide clear reporting on delivery progress and operational KPIs.

Requirements

7+ years of experience in project/program management within CRM, marketing operations, or digital campaign environments.
Proven experience managing complex workflows and cross-functional teams (Strategy, Dev, QA, offshore teams).
Strong understanding of CRM campaign execution lifecycle (segmentation → build → QA → deployment).
Hands-on experience with PM tools (Workfront, Jira, Asana, etc.).
Strong analytical mindset with the ability to use data to support operational decision-making.
Excellent communication, prioritization, and problem-solving skills.
Experience managing multiple concurrent campaigns in a deadline-driven environment.

Preferred

Experience working with CRM platforms such as Adobe Campaign (preferred), Salesforce Marketing Cloud, Braze, or similar.
Familiarity with audience segmentation concepts and campaign performance metrics.
Experience tracking and improving SLA, cycle time, and QA quality metrics.
Exposure to dashboarding and reporting tools for operational visibility.
PMP, Scrum, or similar certification.

Benefits

we offer competitive benefits including health coverage, PTO, 401k, and professional development opportunities.

Cheil KSA

Cheil KSA is now considered a full-service marketing agency based in Riyadh, Saudi Arabia. It is part of Cheil Worldwide network, one of the world’s leading marketing solutions companies, established in 1973 in Seoul, South Korea, and now spread across 5 continents and more than 40 offices around the world. Cheil KSA opened in 2011 to support Cheil MENA’s services in Saudi Arabia, now Cheil KSA is working solely for the Saudi market.OUR SERVICES:Our agency provides creative solutions through different channels, including digital, retail, outdoor displays, and on-ground activation that perfectly fit our clients’ needs. We keep the lines of communication open to maintain the established trust given by our clients. Our strength comes from listening to their concerns and understanding their challenges in order to fulfill their business goals meticulously. We have been mainly working for Samsung and we recently started working with local clients, including Al Rajhi Takaful, Suntop, Sunquick, Riyad Bank, Siniora, and Hankook.OUR MISSION:Ideas That Move. Our ideas move brands, products, and people. We’re not afraid to take risks, try new things, and stand for what we believe to be true. We always aim to go further as an agency to achieve every brand’s mission, vision, and, values.We are curious. We are smart. We are bold. We keep it real. We are Cheil KSA.

Founded in 2011

Riyadh, Riyadh, SAU

18 employees (9 in marketing)

www.cheil.com

Traffic Signals

Monthly Visitors

100.6K

Traffic Source Mix

40.6%

Direct

46.6%

Referral

9.4%

Social

1.4%

Paid

1.9%

Headcount Trend

Current headcount: ~20

Marketing Team

Marketing Team Size

6 (33% of company)

Responsibilities

Own end-to-end CRM campaign execution and governance across intake, prioritization, build, QA and deployment for global teams.
Manage project timelines, milestones, and resource allocation across TCM, Dev, QA, and partners.
Establish and enforce intake processes, workflows, and SLA frameworks.
Prioritize campaign requests based on business impact, urgency, and team capacity.
Drive structured coordination across global teams and ensure clear accountability.
Track all deliverables using PM tools such as Workfront, Jira, or similar.
Proactively identify risks and manage escalation and resolution (RCA).
Lead status meetings and provide clear reporting on delivery progress and operational KPIs.

Requirements

7+ years of experience in project/program management within CRM, marketing operations, or digital campaign environments.
Proven experience managing complex workflows and cross-functional teams (Strategy, Dev, QA, offshore teams).
Strong understanding of CRM campaign execution lifecycle (segmentation → build → QA → deployment).
Hands-on experience with PM tools (Workfront, Jira, Asana, etc.).
Strong analytical mindset with the ability to use data to support operational decision-making.
Excellent communication, prioritization, and problem-solving skills.
Experience managing multiple concurrent campaigns in a deadline-driven environment.

Preferred

Experience working with CRM platforms such as Adobe Campaign (preferred), Salesforce Marketing Cloud, Braze, or similar.
Familiarity with audience segmentation concepts and campaign performance metrics.
Experience tracking and improving SLA, cycle time, and QA quality metrics.
Exposure to dashboarding and reporting tools for operational visibility.
PMP, Scrum, or similar certification.

Benefits

we offer competitive benefits including health coverage, PTO, 401k, and professional development opportunities.