6 weeks ago
Account Manager
Local Hero
USA (Hybrid)Full time
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Account Manager
USA (Hybrid)
Salary Not AvailableMid Level2+ years expFull time
Posted 6 weeks ago
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Job Summary
Own and grow franchise client portfolios by expanding locations, driving branded digital campaigns, and turning performance data into actionable guidance that guards retention.
- Ownership: Relationship lead with corporate partners and cross-functional collaboration across sales, creative, operations, and media.
- Performance: Translate metrics into narratives that guide campaigns and reduce churn.
- Scope: Manage inbound/outbound communications, health reviews, and pipeline forecasting to maintain steady account growth.
Job Description
Responsibilities
- Build and nurture strong relationships with corporate partners, serving as a key point of contact and trusted advisor
- Grow client accounts through corporate location expansion, subsidized budget acquisition, franchisor and franchisee referrals, and new product ideas
- Collaborate with clients to identify and facilitate the development of branded digital advertising creative campaigns
- Own and facilitate inbound/outbound client communications and performance
- Facilitate periodic business health reviews
- Translate account performance data into clear narratives and actionable insight
- Stay current on digital advertising and local marketing trends
- Be accountable for retaining clients and identifying/addressing churn risks
- Collaborate cross-functionally with sales, creative, operation and media
- Track and maintain accurate account records, forecasting, and pipeline
- 2-4 years of experience in account management or client success in a digital marketing or related environment
- Bachelor’s degree in marketing, Business, Communications, or related field
- Proven track record of retaining and growing client accounts
- Strong communication and presentation skills with ability to influence stakeholders at all levels
- Experience building and managing client pipelines with a structured, deadline-driven approach
- Comfort interpreting and presenting media/performance metrics (impressions, CTR, clicks, CPC, etc.)
- Highly organized with exceptional follow-through and attention to detail
- Ability to manage multiple accounts simultaneously without dropping the ball
- You are ambitious and want to achieve
- You can turn frustrated clients into loyal advocates
- You have experience managing or communicating paid media performance
- You are proactive by nature
- You are emotionally intelligent and have an adaptive communication style
- Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
- Time off is as important as hard work! Salaried employees are on a Flex PTO plan
- Generous holidays including a reduced schedule between Christmas and New Year’s
- We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
- Access to Flexible Spending Accounts Plan
- Matching traditional and Roth 401k
- Employee Assistance Program
- Supplemental tenure-based leave: self-care and family first
- Life Insurance
- Legal Assistance plan
Local Hero
Local Hero is a self-service digital local marketing app that helps franchisees achieve bottom-line results with online TV/CTV, radio, and social ad campaigns that can be launched in just a few clicks.Local Hero is the culmination of listening to brands talk about the importance of providing local digital opportunities for their franchise partners that are easy to use and hit major digital channels.
Traffic Signals
Monthly Visitors
164
Monthly Google Ads Budget
$1K
Traffic Source Mix
Search
32.9%
Direct
41.7%
Referral
12.8%
Social
9.9%
Paid
1.6%
Headcount Trend
Current headcount: ~52
Marketing Team
Marketing Team Size
7 (13% of company)
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$4.2M
Last Raise
$4.2M
Series Unknown, 8 months ago
Funding History
- Jul 2025Series Unknown • $4.2M