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4 days ago

Connectivity - Resident Communications Manager

Conservice

Logan, UT (Remote)

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Conservice logo

Connectivity - Resident Communications Manager

Conservice

Logan, UT (Remote)

In-houseSenior level5+ years exp.
4 days ago
Conservice logo
Conservice

Connectivity - Resident Communications Manager

Logan, UT (Remote)

Salary Not AvailableSenior Level5+ years exp

Posted 4 days ago

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Job Summary

Own the resident communications function and lead strategy, team management, and hands-on execution across journey optimization, email workflows, and content systems.

  • Define and refine cross-functional collaboration and SLAs
  • Drive end-to-end resident communications from planning to delivery
  • Build and manage a small offshore team for campaigns and systems enablement

Job Description

Responsibilities

  • A. Team Strategy, Architecture & Cross-Functional Collaboration
  • Department Charter & Boundaries: Define and enforce clear intake rules, service-level agreements (SLAs), request protocols, and escalation paths.
  • Support & Self-Service Alignment: Partner with Resident Support and Product to audit and update resident-facing FAQs, landing pages, and automated communication flows to improve self-service resolution.
  • Email Journeys: Design, build, and manage templated and custom email journeys.
  • Vendor & Tool Migration: Lead due diligence, evaluation, and rollout for key platforms.
  • Attribution & Impact: Implement UTM link tracking, QR-code attribution, and enrollment-conversion reporting to measure results.
  • B. Team Leadership & Systems Enablement
  • Direct Team Management: Coach, manage, and evaluate 2–3 offshore Resident Communications Specialists through weekly one-on-ones, workload distribution, and technical skill development.
  • SOP & Knowledge Transfer: Create documentation, standard operating procedures, and internal knowledge bases for landing-page builds, custom email copywriting, and campaign logic.
  • Quality Assurance: Establish QA checklists and template standards. Review campaign assets before deployment to ensure accuracy across copy, merge tags, property details, and provider information.

Requirements

  • Experience: 5–7 years in B2C lifecycle communications, email campaign architecture, or marketing operations, with at least 2 years directly managing direct reports.

Preferred

  • Prior exposure to proptech, telecom, bulk internet services, or resident engagement platforms is a plus.
Conservice logo

Conservice

Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.

Founded in 2000
Logan, Utah, USA
1.9K employees
www.conservice.com

Marketing Team

Median Tenure
6.4 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Private Equity, 6 years ago

Funding History

  • Mar 2020
    Private Equity
  • Jun 2016
    Secondary Market

Traffic Signals

Monthly Visitors
909.6K
Monthly Google Ads Budget
$12.8K
Traffic Source Mix
Search
17.9%
Direct
78.2%
Referral
3%
Social
0.4%
Paid
0.3%

Headcount Trend

Current headcount: ~1.9K

News about Conservice

Logan-based company Conservice celebrates 25 years
Aug 29, 2025 • The Herald Journal
Onboard Launches Onboard One for SFR: A Fully Managed Internet Program Built for Institutional Portfolios
Jul 22, 2025 • PR Newswire
Conservice Acquires ESG Platform Goby
Sep 5, 2021 • Silicon Slopes Newsroom

Links

www.conservice.comLinkedInX (Twitter)Crunchbase

This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.