3 hrs ago
Community Engagement Specialist
ALSO
Seattle, WA (Hybrid)Full time$25/hr – $27/hr
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Community Engagement Specialist
Seattle, WA (Hybrid)
$25/hr – $27/hrMid Level3+ years expFull time
Posted 3 hrs ago
Job Summary
Own the rider support experience across channels, troubleshoot and resolve inquiries, and turn insights from customer interactions into improvements for processes and community engagement.
- Own inquiries from first contact to resolution across channels
- Share recurring issues and insights to improve operations and rider experience
Job Description
Responsibilities
- - Manage customer support interactions across ALSO’s primary support channels, including email, voice, chat, and social media, ensuring customers receive timely, accurate, and thoughtful responses.
- - Own customer inquiries from initial contact through resolution, helping riders with order updates, delivery questions, product information, account needs, and general ownership support.
- - Troubleshoot customer issues by leveraging internal resources, product documentation, and cross-functional partners to identify solutions and deliver a seamless customer experience.
- - Maintain accurate customer records, case notes, and follow-up workflows using tools such as Gorgias, Shopify, Jira, and Slack.
- - Identify recurring customer questions, pain points, and operational challenges, and share insights with internal teams to improve processes, documentation, and the overall rider experience.
- - Own the customer experience across ALSO’s social channels, including Instagram, TikTok, YouTube, Reddit, and more. Serve as a trusted point of contact for riders and prospective customers by providing timely, helpful, and authentic support wherever conversations happen.
- - Build and maintain a welcoming, engaged community by fostering conversations, celebrating rider experiences, and ensuring interactions reflect ALSO’s brand values and customer-first approach.
- - Monitor social conversations, customer sentiment, and community trends to identify customer needs, emerging concerns, and opportunities to improve the rider experience.
- - Escalate high-priority customer issues, product concerns, and potential reputational risks to the appropriate internal teams, ensuring timely awareness and resolution.
Requirements
- - Experience: 1–3 years of experience in customer success, customer support, community management, social media, or digital support. Experience with e-mobility, automotive, consumer technology, hardware products, or premium direct-to-consumer brands is a plus.
- - Social Fluency: Strong understanding of online communities and social platforms, including Instagram, TikTok, YouTube, X, Bluesky, Reddit, and emerging channels. Comfortable engaging with customers, managing conversations, and understanding the dynamics of digital communities.
- - Communication Mastery: Exceptional written communication skills with the ability to explain complex policies, product information, and troubleshooting steps in a clear, concise, and customer-friendly way.
- - Technical Aptitude: Comfortable learning and navigating customer support, social media, and commerce tools such as Gorgias, Shopify, Jira, Confluence, Sprout Social, BrandWatch, and Slack.
- - Operational Agility: Extreme comfort wearing multiple hats. You can seamlessly switch gears from writing a witty public reply on Instagram to resolving a complex customer order invoice via email.
- - Schedule Flexibility: Ability to work from our Seattle office, with occasional flexibility required to support seasonal volume shifts or high-demand weekend community windows.
Benefits
- - Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options.
- - One Medical membership and dedicated insurance advocates.
- - Rich fertility and family building benefits with Progyny.
- - Flexible time off.
- - 401(k) match.
ALSO
We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Said another way, ALSO is a new set of solutions to a common set of challenges around transportation. Our mission is to inspire everyone to ride also—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
Salaries
Posted range
$25/hr – $27/hr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
5 (3% of company)
Median Career Experience
21.5 years
Median Tenure
1 years
Marketing Roles Posted (Last 30 Days)
1
People
HR / Recruitment
Marketing Leadership
Mara Molina
Head of Talent Acquisition
At the company for 1 year
Erin Pategas
Sr. Director, Communications, Global PR & Influencer
At the company for 11 months
John Michael Jay Bargayo
Director of Paid & Performance Marketing
At the company for 1 year
Chelsea Davis
Director Integrated Marketing
At the company for 1 year 6 months
Funding
Total Funding
$305M
Last Raise
$200M
Series Unknown, 8 months ago
Funding History
- Jul 2025Series Unknown • $200M
- Mar 2025Series Unknown • $105M
Traffic Signals
Monthly Visitors
181.1K
Monthly Google Ads Budget
$15.6K
Traffic Source Mix
Search
18.8%
Direct
63.8%
Referral
9.6%
Social
6.3%
Paid
0.8%
Headcount Trend
Current headcount: ~198
Recent News
Links
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