Responsibilities

• This role will liaise with their clients and pitch strategies that align with the client’s goals. This role focuses on client satisfaction and client retention to build loyalty and strengthen MAG’s reputation. This role acts as an ambassador and will be the “face” of MAG.
• Build and maintain long-term relationships with clients. If the BM is the client's point of contact, the BD is the client's escalation point.
• Oversee client milestone - Monitor the 30,60,90 day progress of the client
• Milestone - Milestone Operations - Brand Management
• Verify and resolve client pain points; identify ongoing issues in partnership with the Operations Director
• Meet regularly with BM/OD to review client concerns only
• Maintain traffic light reporting using the OD Traffic Light System SOP
• Contribute to marketing: 2 hours of social posts weekly (shared in Slack) + 1 podcast per week (host, guest, or recorded video)
• Lead retention: provide proposals, negotiate contracts, and pitch upgrades/upsells as needed
• Monitor client satisfaction through quarterly surveys and recommend strategy improvements

Requirements

• 3+ years of Amazon Seller Central experience or comparable knowledge (flat files, inventory, FBA, reinstatements, case filing, PPC, brand registry, SEO, Helium10, keyword research, etc.)
• Familiar with core Seller Central functions; not expert in all areas but willing to learn and train staff
• 2+ years of agency experience preferred; able to manage multiple priorities in a fast-paced setting
• 2+ years of management experience, including direct reports, hiring, and performance management
• Skilled at leading teams, problem-solving, and anticipating organizational needs
• Comfortable working in fast-changing Amazon agency environments with expert multitasking skills
• Proficient with tools such as Zoom, Slack, and Asana (or similar)
• Strong project management skills; highly organized and execution-focused
• Experienced in managing client accounts, leading calls, and maintaining frequent client communication to drive growth
• Independent, people-focused, tech-savvy, and passionate about eCommerce sales

Benefits

• This position offers a competitive remuneration salary
• 401(k) with up to 4% employer match after 12 months of employment
• Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment
• Unlimited Paid Time Offs
• 7 Paid Company Holidays
• Fun fully remote culture with a sense of community and collaboration, and a team-oriented environment
• You can have your own amazon selling business and utilize company resources to build your account. We love and encourage entrepreneurs. The majority of employees have their selling accounts.
• Unlimited learning and growth – If you meet and exceed our core values and grow sales, you will have unlimited opportunities to grow, advance, promote, and earn more.