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Rapport Guest Services logo
5 days ago

Community Manager Lead

Rapport Guest Services

San Francisco, CA (On-site)Full time$80K/yr – $85K/yr

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1 jobs
Rapport Guest Services logo

Community Manager Lead

Rapport Guest Services

San Francisco, CA (On-site)

$80K/yr - $85K/yrIn-houseFull-timeSenior level
5 days ago
Rapport Guest Services logo
Rapport Guest Services

Community Manager Lead

San Francisco, CA (On-site)

$80K/yr – $85K/yrSenior LevelFull time

Posted 5 days ago

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Job Description

Responsibilities

  • Community Manager Lead - is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering a timely and clear communications/updates and partnering with office operations (Client) on daily delivery basis. Assist the client on other initiatives.
  • Serve as the main point of contact for all guests, employees, and administrative steam.
  • Manage and develop relationships with all the key business owners within workplace and ensure operations are aligned with corporate guidelines.
  • Develop and assist with a collaborative environment amongst employees through events and personal introductions.
  • Previously managed a team and served as a leader in the team.
  • Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration and space management usage.
  • Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly.
  • Effectively solve space or amenities related issues to ensure an elevated user experience.
  • Lead a team and assist will all HR functions, payroll and associate development plans.
  • Coordinate resources to ensure all service areas are appropriately staffed

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
Rapport Guest Services logo

Rapport Guest Services

3.5 Glassdoor

“We are proud to focus on the development, engagement and wellbeing of our brilliant Rapport Ambassadors who consistently deliver exceptional Guest and Workplace services to our clients and their guests every day.”-Dirk Talsma, Managing DirectorRapport has received many awards for its focus on Employee Engagement including ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list. Other awards that Rapport has received include:-Cateys Front of House Team of the Year (five times)-Cateys People & Training award (three times)-HR Diversity Champion for the Global Diversity List-Diversity and Inclusion award for HR in Hospitality Award-People Development Award at the FSM awardsRapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We provide services in all major cities in UK & Ireland, also globally with a strong presence in North America, Canada, Denmark, Switzerland, Hong Kong, Australia, and New Zealand.The company’s fully managed offer includes reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Our Ambassadors create rapport with clients and their guests from the outset, leaving them with the perfect impression every time. Employee engagement, personal and professional development, and career progression for our Ambassadors is always a priority for us. We have a highly resourced internal Learning & Development team who constantly provide new and innovative training and workshops. Rapport also provides countless engagement initiatives and employee-led networks to join.Instagram: @WeAreRapportFacebook: @RapportServiceMyGwork: Rapport

Founded in 2012
London, England, GBR
730 employees (39 in marketing)
www.rapportservice.com
1% recommend to a friend
1% CEO approval

Salaries

Posted range

$80K/yr – $85K/yr

Taken straight from the job posting.

See all Rapport Guest Services salaries

Marketing Team

Marketing Team Size
19 (3% of company)
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
22.6K
Traffic Source Mix
Search
27.6%
Direct
53.8%
Referral
9.5%
Social
0.2%
Paid
0%

Headcount Trend

Current headcount: ~730

Links

www.rapportservice.comLinkedIn