Responsibilities

• Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products (US EWA, DP Card, etc.) and upcoming international launches
• Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate, on-brand resolutions
• AI-Enabled Content Workflows: Design, implement, and maintain AI-assisted content workflows (e.g., article auto-drafting, smart tagging, automated verification cadences) within Zendesk and adjacent tools — including the human QA loops, documentation, and performance monitoring required to keep them accurate and reliable after launch
• Internal Communications: Draft ad-hoc internal content such as team newsletters, Slack announcements, and email notifications to keep the Operations team informed
• Editorial Collaboration: Partner with the Legal and Studio teams to perform proofreading, revisions, and brand-voice alignment across all Support collateral
• Content Planning Support: Work with Product stakeholders and L&D team members to execute a content roadmap that anticipates upcoming product releases and feature updates
• Brand Consistency: Ensure all generated content adheres to DailyPay’s established brand voice and tone, tailoring messaging for diverse user personas
• Project Tracking: Manage personal project timelines diligently to ensure all content assets are delivered in alignment with product launch cycles and team deadlines

Requirements

• 2+ years of experience in technical copywriting, content management, or instructional design within a fast-paced technology environment
• Writing Proficiency: Strong editorial skill set with a proven ability to simplify complex technical processes into clear, user-friendly documentation
• Technical Aptitude: High proficiency with Google Workspace; hands-on experience building or managing AI-assisted content workflows (prompt design, output QA, automation tools)
• Collaborative Mindset: Experience engaging with cross-functional stakeholders (Product, Engineering, Support) to gather information and solicit feedback
• Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail and meeting deadlines
• Educational Foundation: Bachelor’s degree in Communications, English, Technical Writing, or a related field (or equivalent practical experience)

Preferred

• Zendesk knowledge base experience strongly preferred
• Zendesk administration experience strongly preferred

Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match