Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients post-sale.
• Own ongoing client engagement, ensuring proactive communication and alignment throughout campaign lifecycles.
• Support wrap reporting and participate in review meetings, helping transition performance insights into forward-looking conversations.
• Identify potential upsell and incremental growth opportunities within existing accounts and surface them to senior leadership and Sales.
• Develop expertise in Cluep’s AI offerings and underlying product capabilities.
• Manage multiple client initiatives to ensure successful launch, delivery, and performance.
• Lead pre-launch processes including kick-off calls, targeting generation, and asset collection.
• Work closely with Operations to monitor campaigns and identify optimizations.
• Provide client reporting with data-driven insights and recommendations.
• Prepare & Present post-campaign wrap reporting and assist in case study development.
• Assist Sales with pre-sale needs and proposal support.
• Collaborate on compelling proposals that align Cluep’s AI solutions with client objectives.
• Support transition from new business to ongoing account management.
• Actively contribute feedback and ideas to improve tools, processes, and product offerings.

Requirements

• Minimum 2+ years of experience in Digital Media (agency, publisher, or Ad Tech).
• Bachelor’s degree (Business, Marketing, or related field preferred).
• Strong analytical skills; highly proficient in Excel.
• Experience managing multiple client accounts and projects simultaneously.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.

Preferred

• Experience managing post-sale client relationships
• Exposure to account growth or upsell initiatives within existing accounts.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Familiarity with forecasting, pipeline tracking, or renewal planning.
• Interest in AI-driven media or emerging ad tech solutions.

Benefits

• Time off: 3 weeks of paid vacation approx. 2 weeks off during holiday period and 4 extended summer long weekends
• Schedule: hybrid work model (3 days in office) with flexible start/end times
• Well-being: employer paid extended health benefits and paid sick days
• Culture: supportive team environment and inclusive work force
• Social: semi-annual offsite social events, holiday and life event celebrations, quarterly company wide all hands, and more!
• We are an equal opportunity employer and vow to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process.