4 months ago
Associate Director, Web Operations - REMOTE
Novartis
USA (Hybrid)Full time$153K/yr – $283K/yr
Marketing jobs
2 marketing jobs
Associate Director, Web Operations - REMOTE
USA (Hybrid)
$153K/yr – $283K/yrSenior Level5+ years expFull time
Posted 4 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Drive end‑to‑end Web Operations delivery and governance for a regulated pharma brand, with CMS leadership and cross‑region team management to enable scalable, compliant website operations.
- Must-have: Strong CMS expertise and experience leading operations in a regulated environment.
- Standout: Cross‑regional team leadership and collaboration with Drupal/product teams for roadmap execution.
Job Description
Responsibilities
- Leadership: Lead end‑to‑end delivery, governance, and day-to-day operations of centralized Web Operations services, ensuring effective planning, execution, stakeholder engagement, and communication to meet timelines, cost, quality standards, and compliance requirements.
- Team Leadership: Build, mobilize, and manage cross‑functional teams across regions, aligning resources, roles, and responsibilities to enable consistent delivery and a high‑performing collaborative operating model.
- Functional Leadership: Lead and develop Web Operations talent across locations, reinforcing Novartis' values, strengthening capabilities, and supporting team performance and engagement.
- Channel Expertise: Act as a CMS subject‑matter expert, guiding best practices in website management and providing practical direction to maintain high standards, drive continuous improvement, and support innovation in web operations
- Stakeholder Management: Serve as the primary point of contact for business partners, translating requirements into effective solutions and managing execution, risks, and issues to ensure timely delivery of services and outcomes.
- Product Collaboration: Partner with the Drupal platform product team and IT stakeholders to support roadmap execution, enable scaled operations for new features, and ensure compliant content deployment.
- Automation & Efficiency: Identify and implement automation and process improvements to reduce manual effort, improve productivity, and support new launches without increasing spend.
- Continuous Improvement: Champion standardized processes, operational best practices, and continuous improvement initiatives across Web Operations.
- Performance & Compliance: Establish and monitor operational metrics and benchmarks, ensuring performance targets are met, while maintaining regulatory and compliance processes.
- Demand & Financial Management: Manage demand, priorities, and budgets, providing oversight of productivity, operating costs, and quality performance to support Web Operations’ overall delivery objectives.
Requirements
- 5+ years of experience in commercial design, marketing, or program management within a creative/advertising agency, consulting firm, in‑house agency, or marketing organization, including leading resources and teams in complex, matrixed environments.
- Experience leading Commercial and/or Marketing Operations within the pharmaceutical or another regulated industry, with the ability to translate operational best practices into effective commercial execution.
- Strong CMS expertise, with hands‑on experience managing and optimizing content workflows.
- Solid understanding of web technologies, including responsive design principles, accessibility standards, design systems, and SEO best practices.
- Experience leveraging web analytics (e.g., Google Analytics) to measure performance, generate insights, and continuously improve website effectiveness.
- Demonstrated ability to drive operational efficiency, including experience with automation tools and techniques to streamline workflows and improve productivity.
- Strong communication, presentation, and program management skills, with a track record of delivering results, managing priorities, and maintaining accountability through operational and financial metrics.
Preferred
- Drupal experience strongly preferred.
Benefits
- US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
- employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
Novartis
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide. Find out more at https://www.novartis.com See our community guidelines: https://go.novartis.social/3Nboxki
Traffic Signals
Monthly Visitors
1.1M
Monthly Google Ads Budget
$51.8K
Traffic Source Mix
Search
49.7%
Direct
34.2%
Referral
9.6%
Social
5.5%
Paid
0.9%
Headcount Trend
Current headcount: ~82.6K
Marketing Team
Marketing Team Size
3,475 (4% of company)
Median Career Experience
19 years
Median Tenure
4.9 years
Marketing Roles Posted (Last 30 Days)
8
People
HR / Recruitment
Marketing Leadership
Sarita T. Finnie
Vice President, Marketing - Cardiovascular
At the company for 6 months
Matt Sabino
Vice President, Marketing Immunology
At the company for 24 years 9 months
Weina Wang
VP, Marketing Strategy, Radioligand Therapy, US Oncology
At the company for 9 years 2 months
Aliah Davis-McHenry
Global Head (VP), Corporate Marketing
At the company for 2 years
Funding
Total Funding
$2.5B
Last Raise
$2.5B
Post IPO Debt, 2 years ago
Funding History
- Jun 2024Post IPO Debt • $2.5B
- Feb 2018Grant • $6.5M