Requirements

• Education: High School Diploma or GED required with commensurate work experience
• Associates degree or diploma from a university or college preferred
• Work Experience: Minimum 3 years of account/project management experience 3 years of experience in sales, marketing or customer service or a related field. Experience working in the airline industry is preferred. Experience working in the catering or food service industry is preferred. Experience working with SAP preferred. Technical Skills: (Certification, Licenses and Registration) Valid Driver’s License. Ability to obtain Airport Transport Authority badge required. Ability to obtain Customs Seal for Airport Transport Authority badge required. Job Skills: Proven Account Management skills required in order to create, maintain and enhance customer relationships Extremely detail oriented Technical and analytical competence (understand software, hardware, networks, etc.) Motivated, goal oriented, persistent High level of initiative and work well in a fast paced, team environment Handles stressful situations and deadline pressures well Plans and carries out responsibilities with minimal direction Language / Communication Skills: Excellent written and oral communication skills. Ability to communicate well with internal and external customers. Bilingual (English/French) a plus
• responsibilities":["Represents assigned customer interests within the unit","Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations","Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.","Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.","Ensures supply chain/purchasing has current up to date data and support purchasing requirements.","Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.","Communicates the customer goals and represents the customer interests to the local GGI team.","Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.","Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.","Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).","Owner of T-minus schedule to facilitate changes and bringing all departments together for success.","Maintains a professional appearance at all times. Treats the customer with dignity and respect.","Full knowledge of any customer specific requirements in Service Agreement and delivers. (pages 3&4)","Communication Daily reconciliation of delays and communications need activities as required.","Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc., from previous day. Drives root cause analysis.","Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management.","Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.","Weekly inventory status checks.","Cycle change t-minus chart ownership for airline(s) assigned.","Interface with commercial team on weekly/monthly basis","Responsible for all customer communications, conflict resolution, and compliance on customer deliverables.","Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.","Coordinate all menu presentations with customer","Confirm spec issued between all depts.…ASG, Chefs, production depts., pricing, etc.","Room properly set up for guests include tent cards for all menu items, include tasting needs.","Setup of spec reference for review or questions.","Food and beverage coordination with production depts.","Coordination of customer visit to the units. Coordinate tours, arrival times, departure times, transportation if needed."],"about_company":[]} } } } } } } } } } }} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }}
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Preferred

• Experience working in the airline industry is preferred.
• Experience working in the catering or food service industry is preferred.
• Experience working with SAP preferred.
• Bilingual (English/French) a plus