11 days ago
Executive Director, Customer Engagement and Experience Community Lead
argenx
USA (Remote)Full time$260K/yr – $357K/yr
Executive Director, Customer Engagement and Experience Community Lead
USA (Remote)
$260K/yr – $357K/yrSenior Level15+ years expFull time
Posted 11 days ago
Job Summary
Own the end-to-end HCP engagement and experience across therapeutic communities, shaping strategy, governance, and cross-functional orchestration.
- Lead enterprise HCP engagement strategy and TLL/KOL leadership
- Coordinate cross-functional planning across Commercial, Medical Affairs, Clinical Development, Field and communities
- Define experience standards and measurement to improve consistency and impact
Job Description
Responsibilities
- Enterprise Customer Engagement & Experience Strategy
- - Set and lead the enterprise HCP customer engagement and experience strategy across therapeutic communities, brands, indications, and lifecycle stages.
- - Translate HCP Experience priorities into clear engagement principles, experience standards, and cross-community ways of working.
- - Maintain the enterprise view of customer needs, journey pain points, engagement opportunities, and experience gaps, elevating customer insights to inform senior decision-making.
- - Establish an integrated HCP engagement framework connecting customer insights, journey design, cross-functional planning, TLL / KOL engagement, omnichannel activation, and performance measurement.
- - Coordinate engagement planning across Commercial, Medical Affairs, Clinical Development, Field, and therapeutic communities to improve prioritization and reduce fragmented or duplicative outreach.
- - Shape journey design, voice-of-customer integration, and experience measures that improve the relevance, consistency, and impact of HCP interactions.
- - Define requirements for customer visibility and engagement orchestration tools in partnership with Digital and enterprise technology teams.
- TLL & KOL Leadership
- - Lead and develop the TLL field organization responsible for strategic thought leader engagement, customer insight generation, and coordination of priority external relationships.
Requirements
- BA/BS required; advanced degree preferred.
- 15+ years of relevant commercial experience in biotech or pharmaceuticals, including significant leadership experience in HCP marketing, customer experience, TLL / thought leader engagement, or therapeutic area leadership.
- Experience leading sizable field-facing or customer-facing teams in a complex network of empowered teams environment.
- Demonstrated leadership of HCP customer experience, enterprise KOL engagement, customer planning, and cross-functional engagement in specialty, rare disease, immunology, neurology, biologics, or other complex treatment markets.
- Strong understanding of HCP customer journeys, peer influence models, KOL engagement, TLL leadership, omnichannel engagement, and customer experience strategy.
- Demonstrated ability to establish scalable engagement standards and governance, develop talent, and lead through organizational growth, ambiguity, and change.
Benefits
- This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines.
argenx
3.3 Glassdoor
argenx is a global immunology company committed to improving the lives of people living with severe autoimmune diseases. Partnering with leading academic researchers through its Immunology Innovation Program (IIP), argenx is translating immunology breakthroughs into a world-class portfolio of novel antibody-based medicines.
Founded in 2008
Boston, Massachusetts, USA
2K employees (115 in marketing)
44% recommend to a friend
Salaries
Posted range
$260K/yr – $357K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
107 (5% of company)
Median Career Experience
17 years
Median Tenure
2.8 years
Marketing Roles Posted (Last 30 Days)
4
People
Marketing Leadership
Deepika Cattry
Director, US Commercial HCP Marketing - Rheumatology
At the company for 4 months
Stephanie Goodwin
Patient Marketing & Engagement Lead for MMN
At the company for 5 years 2 months
Tiffany H.
Senior Manager, US HCP Marketing
At the company for 6 months
Selena Bauer
US HCP Marketing Lead
At the company for 10 months
Funding
Total Funding
$2B
Last Raise
Post IPO Equity, 5 years ago
Traffic Signals
Monthly Visitors
53.8K
Traffic Source Mix
Search
53.7%
Direct
36.8%
Referral
6.5%
Social
1.5%
Paid
1.3%
Headcount Trend
Current headcount: ~2K