Responsibilities

• Leads and directs the client relationship management day to day and sets the tone for client services success on your accounts–balancing both the staff experience and the client perspective
• Leads and directs the application of our influencer marketing services and solutions for senior marketers, helping provide ongoing expertise and thought-leadership, pushing clients to see broader roles for creator marketing within their marketing plans, and supporting longer-term planning with clients that reinforces Collectively unique value proposition as a specialized influencer/creator agency
• Strategic client partner and conflict manager capable of translating client servicing needs into successfully sold through influencer strategies and scopes that our internal teams are capable of delivering
• Building client confidence in the agency, earning trust, and leading challenging client conversations diplomatically
• Provide day-to-day client services leadership as a direct point of contact for senior clients, leaning in to expedite solutions and align on mutual ways of working around timelines and expectation management, in line with our servicing philosophy and code
• Escalate client relationship challenges to business leadership, sets context and collaborates on solutions
• Facilitate and support direct reports (Client Partnerships team) and dotted line staff (Production, Analytics, Creative) to be successful in their roles, delivering account strategy & services, focusing on staff retention and supporting skill growth
• Accountable for core deliverables, this role actively plans, guides, and provides feedback to consistently help the team meet or raise the bar on quality. (Directly accountable for: proposals, QBRs, performance reports, and POVs. Indirectly accountable for production-led deliverables: creator lists, briefs, and content.)
• Directs & leads team inputs and success on tasks across operational workflows (contracting, budgets, staff plans, hours tracking)
• Synthesizes challenges or themes across accounts and proactively engages with functional leadership to evolve or pivot

Requirements

• At least 8 years of related experience in a client-facing role at a social or influencer agency, with at least 4 years in a people management role
• Demonstrated ability to negotiate complex partnerships and navigate challenging client services situations with maturity and leadership
• Significant client-facing experience with senior-level, Fortune 500 marketers
• Demonstrated success as a people manager and team builder with diplomacy and collaborative approach to cross-functional team directing/leading
• Demonstrated success growing and retaining seven-figure, multi-year client accounts and relationships
• Demonstrated organic social media, paid social, and influencer marketing strategy expertise
• Demonstrated ability to manage through significant ambiguity and change
• Strong organization skills with attention to detail and excellent follow-through
• Exceptional communication skills—both internally and externally, written and verbal
• Ability to work efficiently across a variety of tasks and manage time appropriately for projects

Benefits

• Medical, Dental & Vision
• Supplemental Insurances
• 401k Matching
• Monthly Wellness Stipend
• Remote-First
• Flex Fridays
• Step Up Recognition Program
• Collectively Employee Resource Groups (ERGs)
• Virtual & In-Person Events
• Generous Allotment of Sick Days

Compensation

• The pay range for this position is $150,000 to $165,000.

About Collectively

• About Collectively: Collectively - part of the Brandtech Group (formerly You & Mr Jones) - is the global leader in influencer marketing; combining strategy, creative, and technology to deliver the most innovative influencer work. We partner with forward-thinking brands in technology, fashion, retail, gaming, entertainment, consumer goods, and more to build deeply integrated social activation strategies that drive relevance, awareness, and sales. Our work has been recognized by top publications including The Wall Street Journal, Fast Company, Digiday, AdAge, and Business INSIDER, among others. We’ve also earned Effie, Webby, Glossy, IMA Fast Company, and OMMA awards for our programs.

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