2 weeks ago
Digital Ad Operations & Customer Success Director
eHealthcare Solutions
New York City, NY (Remote)Full time$100K/yr – $130K/yr
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Digital Ad Operations & Customer Success Director
New York City, NY (Remote)
$100K/yr – $130K/yrDirector/Executive4+ years expFull time
Posted 2 weeks ago
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Job Summary
Own the end-to-end ads operations for healthcare digital advertising, driving campaign setup, QA, optimization, and post-sale execution with cross-functional teams to protect revenue and renewals.
- Campaign ownership: end-to-end trafficking, QA, and performance optimization.
- Analytics collaboration: work with data teams to surface actionable improvements for Account Managers and clients.
- Stakeholder alignment: coordinate with sales, product, and finance to ensure timely delivery and revenue reconciliation.
Job Description
Responsibilities
- Implement and manage digital advertising campaigns to ensure accurate impression, performance, and revenue delivery
- Proactively monitor and analyze campaign performance, recommend, communicate and make optimizations to hit customer goals for all managed campaigns, including direct and programmatic
- Oversea Campaign Management teams to ensure timely collection of creative assets, target lists, and other client deliverables to ensure timely and accurate campaign starts.
- Understand customer KPIs and monitor for success, optimizing and ensuring effective campaigns, so renewals are high.
- Proactively work with internal data analytics and reporting to recommend campaign improvements and optimizations to Account Managers and clients.
- Maintain pre and post-launch QA process for all ads (3rd Party tags, creatives), assuring that all ads meet creative specs, and are tracked properly
- Communication and engagement with a variety of internal and external stakeholders
- Support post-sales efforts with Account Management team, (your team is involved in post sales execution from closing opportunities in Salesforce, to campaign/product set-up and execution, to handling revision orders, etc.)
- Assist Finance with internal and third-party delivery reporting to ensure proper revenue reconciliation
Requirements
- 4-7 years in a digital ad operations roles and/or customer success roles, and at least 2-3 years of management experience running small or medium sized teams.
- Experience in ad trafficking, ad operations and/or advertising agency digital media buying and planning
- Knowledgeable and experienced with AppNexus/Xandr, DoubleVerify/Ad-Juster, IAS, Native Ad servers; knowledge of other third-party ad operations and ad server tools is a strong plus
- Understanding of advertising industry, media buying/selling – pharmaceutical experience a plus, but not required
- Expertise in standard Microsoft Office programs
- Bachelor’s (Required)
- Advertising Operations: min 3 years required
- Customer Success: min 3 years required
Preferred
- pharmaceutical experience a plus, but not required
- People pleaser personality focused on quality and customer service as well as continuous improvement
- Adaptable and eager to learn
Benefits
- 401(k) with profit sharing
- Health, Dental, and Vision Insurance (50% company contribution)
- Life Insurance and Referral Program
- 15 PTO days + 7 paid holidays + your birthday off
eHealthcare Solutions
eHealthcare Solutions (EHS) is the original digital advertising network specializing in the healthcare and pharmaceutical industries. EHS offers unparalleled access to healthcare professional and consumer audiences through our exclusive relationships with some of the nation’s leading healthcare publishers, medical societies, and associations. We have spent over two decades enhancing and refining our ad serving and audience targeting capabilities to provide a best-in-class experience for the marketers, advertisers, and publishers we represent. Backed by the power and extensive reach of our network, we achieve maximum engagement with our full suite of turn-key custom digital solutions.
Founded in 1999
Claymont, Delaware, USA
38 employees (9 in marketing)
Traffic Signals
Monthly Visitors
4.4K
Traffic Source Mix
Search
30.6%
Direct
45.6%
Referral
14.2%
Social
8.2%
Paid
1.4%
Headcount Trend
Current headcount: ~38
Marketing Team
Marketing Team Size
7 (18% of company)
Median Career Experience
10 years
Median Tenure
5.3 years
Marketing Roles Posted (Last 30 Days)
1
